In this Section:

HAS™

DataTrk™

Risk Advisor™

Patient Relations Advisor™

Claims Advisor™

Workers' Comp Advisor™

Quality Advisor™

Patient Relations Advisor™

In today’s healthcare environment, the role of the Patient/Guest representative is crucial in reducing the cost of dissatisfied patients and families, and in supporting a favorable public image for the facility. The Patient/Guest Relations module also utilizes our DataTrk™ tool for the quick entry of complaint data. Features of this module include:

• Patient/Guest event details

• Location/Witnesses/Parties involved

• Department/cost centers involvement & cost attribution

• Event category/classification/severity

• Claim value/payments/write off financials tracking

• Automated workload/tickler tool to track findings, document resolution and follow-up

• Mail merging to MS Word; Email interface with MS Outlook