• Complaint/Grievance/Compliment/Patient Rounding
  • Complaint/Grievance types/sub types/classification/severity/outcomes
  • Location, Cost Center/Department Involvement
  • Witnesses/Providers/Personnel directly involved
  • Cost attribution/Payments/Write Off financial tracking
  • Documentation of Findings/Actions Taken/Resolution
  • Comprehensive follow-up/patient representative notification tool
  • Integration with MS Word for mail merging of standard letters/documents
  • Integration with MS Outlook for direct emailing of follow ups
  • File and/or scanned image attachments for paperless follow up and documentation
  • Detailed reporting via “point and click” screens and prompts
  • Analytical and Graphical reporting built in and integrated with MS Excel
  • Browse tool for “on-demand” browsing of complaint data and exporting to MS Excel
  • Direct integration with Risk Advisor and Claims Advisor to prevent duplication of entry
  • Patient Rounding Tool – Quick entry/follow up of patient rounding feedback & immediate notification to stakeholders