WE'RE THERE FOR YOU EVERY STEP OF THE WAY!

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    Implementation

    RiskQual’s implementation staff guides the client’s respective project team and users from contract signing to implementation to training and go-live.
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    Training

    RiskQual’s educators provide detailed training of the system’s capabilities not only from a technical perspective, but most importantly from a module/business specific perspective.
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    Support

    Our customer support begins with the sales process and continues ongoing throughout implementation, training and ongoing product support.

Solutions designed for you

RiskQual’s products can be implemented at the client site (HAS Onsite) or at RiskQual’s hosted network (HAS Online).
HAS Onsite Solution
HAS is implemented at client site by RiskQual implementation staff on client server(s). Client is responsible for monitoring and support of all hardware and non-RiskQual software. RiskQual implementation and support staff support RiskQual software.
RiskQual "HAS-Online" Solution
An Off-Site hosted solution for RiskQual Clients. “HAS Online” offers solutions deployed at data centers in Chattanooga, TN fully HIPAA and SOC 2 compliant, providing a secure server network for our hosted healthcare clients.

The facilities provide a secure, reliable carrier-neutral facility with direct backbone access to the world’s major carriers. Via this massive connectivity, HAS clients are provided with 24/7 reliable 99% up-time connectivity.

The assigned RiskQual "HAS Online" team handles all virtual components of compliance so that our customers can focus on what they do best. Enterprise-grade web hosting hardware coupled with application level firewall protection comprises the core of our systems.

Implementation

RiskQual’s implementation staff guides the client’s respective project team and users from contract signing to implementation to training and go-live.

Our implementation approach includes:

  • Pre-installation meeting(s) to discuss client specific requirements
  • Review of special projects such as data conversions, interfaces, state and/or national requirements
  • Fit analysis to determine how the client will utilize the HAS ™ system, and how the system’s functionality can best serve the client’s needs
  • Project Plan reviewed ongoing with client project team for timely implementation
  • Ongoing webinars to provide ‘snapshots’ of progress throughout system setup
  • Final wrap-up and project “sign-off” prior to training & go-live
Data Conversions
RiskQual offers data conversion services as needed with every implementation. Data conversions are offered from client’s existing system if needed. Our conversion services team has completed conversions from many sources and proprietary/competitor systems.

The conversion process is managed throughout the implementation phase and includes:

  • Client data provided for initial review & assessment
  • Mapping of client-specific data elements — creates mapping document to be approved by client
  • Iterations of data loads to test the conversion process
  • Webinars to show “snapshots” of data flow through the HAS system
  • Implementation on client’s Test database for review & verification
  • Sign-off and Cut-off time established for final conversion
Interfaces from Client Master Systems
Interface projects are handled from any client source system such as Patient ADT, Physician Master, Employee Master, Medication Formulary, Equipment/Device Tracking systems. We have live interfaces from many EMR systems to seamlessly provide users with patient demographics during the event entry process. Also from Physician/Credentialing systems and Employee master systems such as Lawson, UltiPro, etc., and from Medication Formulary systems such as Pyxis.

Training

Customer education is a requirement of purchasing HAS™. It is necessary for users to be properly trained on the HAS™ system in order to take full advantage of your technology investment. RiskQual’s educators provide detailed training of the system’s capabilities not only from a technical perspective, but most importantly from a module/business specific perspective.

Our staff’s knowledge of the healthcare industry and particularly risk and quality management functions allow the users to better understand the system’s capabilities and “how” they will best utilize it to meet their data management requirements.

Training Services Include:

  • Onsite hands-on user training at the client’s desired location
  • Classes designed based on module and functionality requirements
  • Training Manuals provided to guide trainees and perform hands-on exercises
  • Standard on-line documentation that is customizable by the client
  • HAS Training Module implemented at client site for ongoing management of new staff orientation/training.

Support

Customer Support Second To None

Our customer support begins with the sales process and continues ongoing throughout implementation, training and ongoing product support. In each step, RiskQual pledges to provide the highest degree of client satisfaction by delivering high-quality products and services.

RiskQual provides services including installation, implementation, data conversions, interfaces, training and user support. We recognize that changing technology is an important step for healthcare facilities and we therefore partner with our clients in providing them with a system they can utilize now to meet their current demands for data, and most importantly, one that is designed to allow them to cater to the constant changes in their data gathering and reporting needs. Our combined expertise in information systems and healthcare allows us to provide the utmost in both technical, and business-specific support.

Our Support Services Include:

  • Unlimited Support via Phone, Fax, Email/Web Site
  • Semi-Annual Enhancement Releases
  • Quarterly Maintenance/Upgrade Releases
  • Statutory/National/Federal Update Releases
  • (Medwatch, CMS Section 111, State Specific Regulatory Reporting)
  • Updates to ICD9-10 Dx/Proc Codes listing, Postal Codes listings
  • Updates to existing DataTrk data entry forms as per client requests

"We have used the RiskQual HAS™ system to successfully manage claims for our large multi-hospital health system and insured physicians for over 10 years. Their support services have always been excellent as well"

call us to get a free quote

(954) 435-6161