In today’s competitive healthcare environment, the role of the Patient/Guest representative is crucial in reducing the cost of dissatisfied patients and families, and in supporting a favorable public image for the facility. As the patient representative handles complaints, data is collected from various sources and compiled for reporting to the appropriate department for analysis and corrective action. This function is critical for taking the "temperature" of the facility, and determining how well all departments are complying with policies & procedures.
Patient Relations Advisor™ provides the ability to collect patient/guest complaints and grievances, record responsible or involved parties, severity levels, causes and outcomes, and document follow-up and resolution. Powerful reporting gives the Patient Relations manager the ability to trend these findings, determine the impact of corrective actions, and provide feedback to all involved departments and personnel by identifying financial and patient/ guest satisfaction trends. It also utilizes DataTrk™ for the quick entry of complaint data.